Privacy Policy

vantage pro is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, protect, and manage your data when you use our website and advisory services.

1. Information We Collect

Personal Information

We collect information you provide when contacting us or using our services:

Name and contact details (email address, phone number)
Property interests and requirements
Financial information relevant to advisory services
Communication preferences
Any other information you choose to provide

Usage Data

We automatically collect certain information when you visit our website:

IP address and browser type
Pages visited and time spent on site
Referring website and navigation patterns
Device information and operating system

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about our cookie practices.

2. How We Use Your Information

We use collected information for the following purposes:

Service Delivery: To provide advisory consultations, respond to inquiries, and deliver requested information
Communication: To contact you regarding appointments, follow-ups, and service-related matters
Improvement: To analyze website usage and enhance our services and user experience
Marketing: To send relevant information about our services (with your consent)
Legal Compliance: To meet regulatory requirements and protect our legal interests

3. Legal Basis for Processing

We process your personal data based on:

Consent: When you agree to receive marketing communications or optional services
Contract: When necessary to provide advisory services you have requested
Legitimate Interest: For business operations, fraud prevention, and service improvement
Legal Obligation: To comply with tax, regulatory, and legal requirements

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of data in transit and at rest
Secure servers with restricted access controls
Regular security audits and updates
Staff training on data protection practices
Breach notification procedures (within 72 hours if required)

While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to take precautions when sharing sensitive information online.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

Contact form submissions: 3 years from last contact
Client service records: 5 years after service completion
Financial records: 7 years (legal requirement in Singapore)
Marketing data: Until consent is withdrawn

After the retention period, we securely delete or anonymize your personal information.

6. Information Sharing

We do not sell your personal information. We may share data with:

Service Providers: Third parties who assist with website hosting, email services, and analytics (under strict confidentiality agreements)
Professional Advisors: Legal, financial, or other professionals when necessary for service delivery (with your consent)
Legal Authorities: When required by law or to protect legal rights

7. Your Rights

Under Singapore's Personal Data Protection Act (PDPA) and applicable data protection laws, you have the right to:

Access: Request copies of your personal data we hold
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your data (subject to legal retention requirements)
Portability: Receive your data in a structured, commonly used format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Revoke consent for marketing communications at any time
Complain: Lodge complaints with the Personal Data Protection Commission (PDPC) in Singapore

To exercise these rights, contact us at: [email protected]

8. Third-Party Services

Our website may use third-party services that collect information:

Google Analytics: Website analytics (see their privacy policy)
Facebook Pixel: Advertising and remarketing
Microsoft Bing: Conversion tracking

These services operate under their own privacy policies. We recommend reviewing their privacy practices.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. International Data Transfers

Your information is primarily stored and processed in Singapore. If we transfer data internationally, we ensure appropriate safeguards are in place through:

Standard contractual clauses approved by data protection authorities
Adequacy decisions by Singapore's PDPC
Other legally approved transfer mechanisms

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after changes indicates acceptance of the updated policy.